2nd Line IT Support Engineer

Company: ITSS Recruitment
Apply for the 2nd Line IT Support Engineer
Location: Stafford
Job Description:

2nd Line IT Support Engineer – up to 35K + 2x Overtime – Tamworth


An exciting new opportunity has become available for a 2nd Line IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.


We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.


They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.


2nd Line IT Support Engineer experience:



  • Windows 11 Operating Systems

  • Microsoft 365 Administration

  • Exchange, SharePoint & OneDrive

  • Microsoft Entra ID, Microsoft Intune & Autopilot

  • Networking,TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VLANs, VPNs, routing, switching & firewalls

  • Firewall Experience (SonicWALL, Fortinet, Unifi, Watchguard)

  • Endpoint Security (Sophos Anti-Virus, Sentinel One, Defender)

  • Windows Server 2016/2022/2025

  • Experience within an MSP or client facing environment


We are not expecting the 2nd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!


You will be self-motivated 2nd Line IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 2nd Line IT Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.

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Posted: October 11th, 2026