IT / Telecoms Engineer Apprentice

Introduction

Kick‑start your IT career with Velocity. Gain hands‑on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.

About the Employer

Velocity Academy is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.

What You’ll Do

Key Responsibilities

• Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services; diagnose and resolve client‑reported faults across hosted voice and broadband connections; log, track, and escape cases as required, maintaining clear and accurate documentation.
• Voice provisioning: provision of tenant place number port requests, base configuration including generic users, DDI numbers, and up to 3 hunt groups; host project kick‑off call with client (remote only); configure named users; programme IVRs and call queues/groups.
• Broadband provisioning: manage end‑to‑end provisioning of broadband orders from order placement to activation; liaise with carriers/suppliers to track install dates and resolve provisioning issues; keep internal systems and clients updated on order progress.
• Training outcome: role offers long‑term security and opportunity to progress into permanent position.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical skills
• Team working
• Initiative
• UC platform experience
• Broadband provisioning
• Telecoms/ITMS background
• Number porting
• DDI/SIP configuration
• Handset deployment
• Site phone surveys

Qualifications

• Essential – GCSE English A*–C / 9–4
• Essential – GCSE Maths A*–C / 9–4
• Desired – Qualification completed at Level 3 in relevant areas – Pass or above

Course Information

• Course: Network Engineer (Level 4)
• Level: 4
• Route: Digital Apprenticeship Level: Higher

Working Arrangements

• Working week: Office-based / Hybrid (UK) – remote project delivery, with occasional site work per role tier (Monday‑Friday, 9:00am – 5:00pm)
• Expected duration: 1Year6Months
• Training provider: VELOCITY 1ST LIMITED

#J-18808-Ljbffr…