Airport Services Agent (Manchester) – 12 Month Contract

General Information

Ref # 234806

Location: United Kingdom – Manchester

Job family: Cargo & Airport Operations

Closing Date: 2026-07-22

Position

Airport Services Agent – temporary contract (12 months)

Description

Support the airport operations by providing five‑star service to customers at the terminal, ensuring a high quality experience while adhering to safety policies and security standards.

Responsibilities

• Liaise with check‑in, transfer desk and other related areas for the smooth acceptance of passengers.
• Escort and direct arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist the Duty Officer in handling company materials and records.
• Liaise with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties to ensure efficient and effective functioning of the work unit.
• Supervise GHA staff during all flights to maintain Qatar Airways standards of service quality.
• Organise check‑in counters and coordinate documentation issues.

Qualifications

• Minimum 2 years of job‑related experience, with at least 1 year in the Airline, Travel Industry, or Hospitality sector.
• Excellent communication skills and fluency in English.
• High energy and positive attitude to perform well in a high‑pressure, demanding environment.
• Strong computer literacy.
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation.

You must have the legal rights to live and work in the UK to be considered for this role.

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