Product Expert – Veeva RIM Submissions, Archive, and Publishing

Overview

As a Product Expert, you will champion Veeva RIM products for Europe, combining regulatory know-how with product insight to shape the roadmap. You’ll translate customer needs into clear problem statements and engage cross-functional teams to drive value. Your work supports Submissions, Submissions Archive and Publishing use cases, helping customers succeed in a fast-moving, regulated environment. This role offers meaningful impact by aligning product capabilities with real-world regulatory workflows and customer outcomes.

Responsibilities

• Act as product evangelist and SME for Veeva RIM, focusing on Submissions, Submissions Archive, and Publishing use cases
• Stay current with features and roadmap, and communicate future directions
• Educate customers through Communities and forums about product value and capabilities
• Engage stakeholders to share roadmap and vision across levels
• Contribute to best practices and process recommendations within Veeva RIM
• Advocate for customers’ needs and feed insights into roadmap and release planning
• Collaborate with Product teams to create resources and content for communication
• Provide cross-functional support to Services, Strategy, Sales, and Product Support

Key requirements

• 3+ years in regulatory life sciences (Regulatory Operations, Regulatory Affairs or related)
• 3+ years in consulting, solution consulting, support, or business liaison
• Experience with RIM applications and processes (document management, submission building, publishing, archiving)
• Ability to translate customer requirements into problem statements for business and technical stakeholders
• Ability to interpret technical specs and software docs for end users
• Experience interacting with business users, IT, executives, and internal teams (in-person and remote)
• Strong analytical and English communication skills
• Self-directed, proactive, and able to thrive in ambiguity
• Willingness to travel up to 15%, including travel to the USA
• Based in Europe and able to work across time zones

• strong communication and presentation skills
• collaboration and cross-functional teamwork
• customer advocacy
• RIM applications and processes
• document management
• submission building, publishing, and archiving of electronic submissions

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