End User Device Administrator

Overview

In this role you manage the end-to-end administration and lifecycle of corporate end-user devices across the EMEA region, ensuring secure, compliant provisioning and retirement. You work with Finance, Security, Procurement and Tech Ops to deliver a consistent mobile experience and control spend. This position is on-site five days a week and involves collaborating with telco partners and internal teams to optimise device governance and support. You will shape regional mobile processes and policies to drive efficiency and security.

Responsibilities

• Process and validate mobile device requests per policies
• Coordinate device ordering, shipping and activation with telco partners and suppliers
• Register new devices in Apple Business Manager or Android Zero Touch
• Support SIM provisioning, number assignment and line activation
• Manage mobile contracts, upgrades, replacements, and deactivations
• Liaise with carriers for escalations and billing queries
• Maintain accurate inventory and lifecycle status using asset management systems
• Track non-compliant devices and take appropriate actions (lock, wipe, retire)
• Ensure compliance with security, BYOD, data privacy, and corporate usage policies
• Produce reporting on device usage, compliance, lifecycle, and cost centres
• Provide support for mobile issues and coordinate with Tech Ops and partners
• Escalate to vendors or security teams as needed
• Oversee regional mobile spend reporting and efficiency initiatives
• Develop and refine mobile device policies, standards, and guidelines
• Harmonise regional/global mobile processes and consolidate tenants/policies/tools
• Identify provisioning workflow improvements and automation opportunities
• Support enrolment of corporate apps into MAM platforms and MDM initiatives

Key requirements

• Experience in enterprise IT hardware estates, preferably mobiles
• Understanding of iOS and Android device configuration, security, and lifecycle management
• Experience administering mobile lines/SIMs with telco providers
• Strong troubleshooting and user-focused support
• Asset inventory management and documentation
• Financial analysis and management information reporting
• Knowledge of MAM policies and enterprise mobile security frameworks
• Experience in large, multitenant environments
• Understanding of corporate procurement and vendor management
• Detail-oriented with strong organisational skills
• Proficiency in core M365 tools (Excel, PowerPoint) and Service-Now
• Strong communication and stakeholder management
• Proactive with continuous improvement mindset
• Ability to work across international time zones
• Balance of security, usability and operational efficiency

• Strong communication
• Stakeholder management
• Proactive problem solving
• iOS and Android device configuration and security
• Mobile Device Management (MDM)
• Mobile Application Management (MAM)

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