About the Role
Private Shopping at Harrods is looking for a Hospitality Supervisor to join our Hospitality team. In one of Harrods’ most exclusive environments, you will play a key role in shaping memorable experiences through outstanding service, operational leadership, and a highly personalised approach to hospitality. Working within our luxury lounges and private suites, you will oversee and inspire a team to create memorable moments for some of the world’s most discerning clients, ensuring every interaction reflects the attention to detail and discretion synonymous with the Harrods brand.
Reporting to the Hospitality Management team, you will oversee the day‑to‑day operation of our hospitality spaces, ensuring service runs seamlessly while maintaining the highest standards across every touchpoint. You will support the development of your team, drive operational consistency, and work closely with key stakeholders to enhance the Private Shopping experience.
Key Responsibilities
- Champion Service Excellence: Ensure every interaction is delivered with professionalism, warmth, and discretion, creating an elevated experience for every client.
- Maintain Operational Standards: Oversee service delivery, lounge presentation, and suite readiness, ensuring a seamless operation throughout the day.
- Develop Your Team: Coach and support team members through training, feedback and day‑to‑day leadership.
- Handle Service Recovery: Resolve client concerns confidently and effectively, ensuring positive outcomes.
- Partner with Stakeholders: Collaborate closely with Private Shoppers and wider teams to support an elevated and personalised client experience.
About You
- Presence: Confidence, professionalism, and emotional intelligence, with the ability to engage with a diverse global clientele.
- Anticipation: Proactive approach to service, instinctively recognising and responding to client needs before they arise.
- Leadership: Inspire and support your team through coaching, collaboration, and leading by example, creating a culture centred on excellence.
- Experience: Proven track record supervising or leading teams within luxury hospitality – private members’ clubs, five‑star hotels, fine dining restaurants or other high‑end environments.
Position Details
- Time Type: Permanent
- Department: Client Experience (Leads: Panos Katirtzidis)
Harrods – About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers and sought‑after brands. We are committed to making each visit an inspiring shopping experience.
We celebrate diversity and invite applications from all cultures, backgrounds, tastes and experiences.
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