Customer Service Controller & Field Coordination

Dawsongroup TCS in Sutton in Ashfield seeks a Customer Service Controller to be the first point of contact for customers with assets on rent, coordinating service activity and keeping customers informed from initial call to resolution. You will manage calls, record asset information, coordinate breakdowns with engineers and support colleagues, and help ensure timely service delivery and first-time fixes.

This role emphasizes clear communication and proactive problem solving within a

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