Associate – Landlord & Tenant – Bristol – NQ+

Overview

In this role you join a growing legal services provider in Bristol to handle Landlord & Tenant disputes within a busy Volume Litigation team. You will manage your own caseload end-to-end, negotiate outcomes, and deliver high-quality client service while meeting SLAs and KPIs. You’ll work in a fast-paced environment with strong training and development opportunities, contributing to efficient case handling and risk management. This is a hands-on, supportive role that emphasizes professional growth and excellent customer outcomes.

Pay / Benefits

• 26 days holiday (with option to buy up to 5)
• Company pension scheme with option to increase contributions
• Group Income Protection
• Group Legal Protection
• European Motor Assistance and Home Emergency Assistance
• Health Cash Plan

Responsibilities

• Manage your own caseload end to end
• Negotiate claims to successful outcomes
• Deliver excellent client service and maintain high professional standards
• Identify and report risks relating to claims and the business
• Meet SLA, KPI, financial, and performance targets
• Share knowledge and best practice with colleagues
• Support a culture of efficient and effective case handling

Key requirements

• Experience in Landlord & Tenant disputes
• Strong written and verbal communication skills
• Ability to work under pressure and meet deadlines, KPIs, and SLAs
• Proactive approach to caseload management
• Understanding of the SRA Code of Conduct
• Strong negotiation, analytical, and problem-solving skills
• Collaborative mindset and exceptional client care
• Resilience and motivation in a busy environment

• Collaborative mindset
• Exceptional client care
• Resilience
• Landlord & Tenant law knowledge
• Negotiation
• Analytical thinking

…