EMEA Real-Time Delivery Lead – WFM & Intraday

Warsawconcerts is looking for a Senior Manager – Real Time Delivery Manager for its EMEA operations in Manchester. This pivotal role is responsible for leading real-time service delivery across a dynamic contact center environment. The focus is on ensuring customer demands are met efficiently through proactive management and strong governance.

The ideal candidate will collaborate across various teams to drive performance and manage real-time operations effectively, making a significant impact on the fan experience.

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