Senior Ops Leader – Serious Injury (Hybrid, 150+ FTE)

CRA Consulting is seeking an Operations Manager to lead a Serious Injury function in Wakefield, West Yorkshire. The role is hybrid, with a substantial operation of 150+ FTE, focused on performance, customer service and continuous improvement.

You will own key metrics, drive efficiency and coach Team Leaders to deliver high-quality client outcomes. The position reports to the Director of Legal Services Operations and carries a £50,000–£70,000 DOE salary, with senior leadership exposure and

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