24/7 Global Service Desk Technician – Revenue Systems

Indra, appointed by Transport for London, is establishing a new 24/7 Global Operations Centre in Middlesbrough and is building a high‑performing Service Desk team from the ground up. As a Service Desk Agent you will be the first point of contact for incidents and service requests affecting London’s revenue collection systems.

You will log and classify incidents, resolve what you can at first contact, and route complex issues to specialist teams quickly, supporting TfL staff and partners in a

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