Client Executive (Retail Events)

Client Executive (Retail Events)

Responsibilities

• Support the Events Manager in maintaining strong day-to-day relationships with The Very Group, supplier brands and internal stakeholders.
• Provide exceptional client service through proactive communication and timely project updates.
• Coordinate information between clients, agencies and internal teams to ensure projects remain on track.
• Support the planning and delivery of retail event campaigns from brief through to activation.
• Coordinate event timelines, schedules and project plans, ensuring key milestones and deadlines are met.
• Manage campaign administration, maintaining accurate commercial documentation, status trackers and project files.
• Work collaboratively with category teams, creative, production, media and marketing teams to ensure all campaign assets are delivered on time.
• Support briefing processes and ensure all stakeholders have the information required to deliver campaigns successfully.
• Track campaign progress and escalate risks or issues to the Events Manager where appropriate.
• Ensure all campaign activity follows agreed processes, timelines and quality standards.
• Maintain accurate campaign documentation throughout the project lifecycle.
• Contribute ideas to improve ways of working and event delivery processes.
• Coordinate post‑campaign wrap‑up documentation.
• Support the capture of campaign learnings and recommendations for future events.

Qualifications

• Experience in marketing, events, retail media or agency environments.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple projects and competing deadlines.
• Experience coordinating campaigns, events or client projects.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
• Highly organised with a proactive, can‑do attitude.
• Excellent relationship‑building and communication skills.
• Calm under pressure and able to prioritise effectively.
• Collaborative team player who enjoys working with a variety of stakeholders.
• Solutions‑focused with strong problem‑solving skills.
• Eager to learn and develop within an events and client services environment.

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