Senior Business Manager

Senior Business Manager

Application Deadline: 26 July 2026

Department: Primary Care

Employment Type: Permanent – Full Time

Location: DMC Chadwick Road Surgery, SE15 4PU

Reporting To: Group Managing Director

Compensation: £60,000 – £65,000 / year

Description

The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance and patient-centred care. This is a senior multi‑site leadership role requiring a commercially minded primary care leader with strong NHS relationships, current market knowledge and the ability to deliver rapid improvements through effective people leadership, technology, AI and data‑led decision‑making.

Key Responsibilities

• Provide senior oversight of day‑to‑day operations across both GP practices, ensuring efficient, responsive and safe service delivery.
• Develop and implement business plans that support growth, performance improvement and long‑term sustainability.
• Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders.
• Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality.
• Use data, digital tools and AI‑enabled approaches to support quick decision‑making, performance improvement and cost‑effective service delivery.
• Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities.

Skills, Knowledge & Expertise

Essential:

• Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment.
• Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities.
• Demonstrable experience managing practice operations, staff, budgets, performance and service improvement.
• Established relationships or proven ability to build effective working relationships across the local and wider NHS.
• Experience supporting CQC compliance, governance, quality improvement and inspection readiness.
• Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control.
• Excellent communication, negotiation, problem‑solving and stakeholder management skills.
• Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement.
• Management, HR, leadership, business or healthcare management qualification.
• Experience managing more than one GP practice or working within a group primary care structure.
• Experience working collaboratively with Primary Care Networks and wider system partners.
• Experience securing or supporting NHS funding, service development, capital investment or new revenue streams.
• Experience improving CQC outcomes or leading preparation for CQC inspection.
• Working knowledge of EMIS Web, SystmOne or equivalent clinical systems.
• Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance and patient access data.
• Understanding of how AI, automation and data‑led reporting can support rapid decisions, operational improvements and efficiency.
• Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning and the wider healthcare landscape.
• Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF and data security.
• Knowledge of NHS contractual requirements, performance targets, enhanced services and funding opportunities.
• Ability to assess complex operational issues quickly and make clear, evidence‑based decisions.
• Ability to lead teams through change, difficult situations and competing priorities.
• Strong commercial judgement, balanced with a clear commitment to patient‑centred care and service quality.
• Ability to map and improve patient journeys, reduce friction and improve access, communication and experience.

Desirable:

• Management, HR, leadership, business or healthcare management qualification.
• Experience managing more than one GP practice or working within a group primary care structure.
• Experience working collaboratively with Primary Care Networks and wider system partners.
• Experience securing or supporting NHS funding, service development, capital investment or new revenue streams.
• Experience improving CQC outcomes or leading preparation for CQC inspection.
• Working knowledge of EMIS Web, SystmOne or equivalent clinical systems.
• Strong knowledge of Microsoft Office and ability to interpret performance, workforce, finance and patient access data.
• Understanding of AI, automation and data‑led reporting.
• Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas and service performance.
• Financial and commercial management, including budgets, payroll oversight, income generation, contract management and cost improvement.
• Governance, compliance, patient feedback, complaints, risk management and service improvement.
• Experience leading clinical, administrative and operational teams.
• Experience managing recruitment, onboarding, training, performance management and staff development.
• Experience leading change, restructuring or service transformation in a complex healthcare setting.

Job Benefits

• 25 days of annual leave, in addition to bank holidays (increasing with length of service)
• Access to NHS Discount Scheme
• A collaborative and inclusive team culture across clinical and technical functions

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