Live-In Estate Manager

Contract: 12 Month Fixed Term (View to being extended)

Key Responsibilities

Resident Support & Welfare

• To maintain regular contact with all residents and to make contact with any residents requiring a daily contact to check on their well-being. Method of contact to be arranged/agreed between Estate Manager and individual resident, this can change from time to time depending on the individual’s health and needs.
• Help residents generally and promote a friendly and convivial atmosphere within the development. The Estate Manager may be required to organise and promote events, which are of benefit of residents, including coffee mornings and social events.
• To provide a link to other support such as relatives, neighbours, doctors, domiciliary welfare services etc. and obtain help as required, and liaise with external support services (relatives, doctors, welfare services).
• Renew annually ARC TV License for eligible residents.

Maintenance, Contractors & Minor Works

• Responding to requests from lessees for minor work.
• Liaising with contractors and surveyors.
• Administering minor works processes, including record keeping, instructing contractors, process chasing, diary keeping, correspondence, processing invoices, and filing.
• Liaising with other colleagues and departments within the Remus/Fexco.
• Provide administrative support to Property Manager and Board of Directors.
• Dealing with telephone calls, correspondence and any other support tasks as required.
• Assisting with the posting of mail merges.
• Take and administer minutes of monthly board meetings.

Health, Safety & Security

• Ensure adequate security through the Estate. Note and report on any items that may involve Health & Safety Issues.
• The MASTER KEYS must be always held in the Estate Manager control.
• The Estate Manager is responsible for testing the Tunstall System via pendant or wall unit system on a monthly basis and for keeping a record with the residents’ signature on file.
• To follow the local Fire Officer’s requirements and to ensure that they visit the development annually.

Site Management

• Every Friday, Estate manager to check all bins on site to ensure they have been emptied. Any non-emptied are to be reported via the council website.

General Duties

• Be on call during the hours of 9am and 4pm Monday to Friday.
• Any other reasonable tasks required for the estate.

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