Customer Services Advisor
Brighton Hospital | Sales and Business Development | Bank
£13.10 per hour
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award‑winning hospitals and leisure facilities to community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Customer Services Advisor you will have proven experience in administration within a complex, fast‑paced environment, alongside strong call‑handling skills and excellent IT proficiency. You will be able to demonstrate exceptional customer service abilities and maintain a patient‑focused approach at all times. You will provide a professional, courteous, sensitive, and empathetic manner, combined with enthusiasm, high motivation and flexibility to adapt to changing priorities.
Key Responsibilities
- Liaise directly with customers, answering all enquiries.
- Contribute to and manage local business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.
- Handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital.
- Support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
- Coordinate customer journeys, ensuring customers have a good understanding of the defined customer journey expectations.
- Identify all hospital areas which have customer touchpoints to ensure shared knowledge and understanding.
- Provide information required to enable other areas to respond to all customer enquiries to the defined quality and timeline standards.
- Collate information which affects or influences the customer experience.
- Introduce new processes to improve customer advice and service, as required.
- Support the definition, development, communication and implementation of business development and marketing plans and activities.
- Develop and maintain constructive relationships with both internal and external stakeholders.
- Promote the Nuffield Health brand consistently across all stakeholders, supporting the implementation of national brand values and guidelines.
Requirements
- Proven experience in a customer service, sales or marketing role.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and a good level of IT literacy.
- Good organisational skills.
Benefits and Working Conditions
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind: Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad‑hoc basis to suit the needs of the business and your availability.
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