Customer Service Lead — London (Bilingual)

Lutron Electronics in London is seeking a self-driven Customer Service Coordinator to lead and support a high-performing Customer Service team. You will drive operational excellence, resolve escalations, and partner with Sales, Supply Chain, and Technical Support to deliver exceptional experiences for our customers.

Located in our London office, you will coach and mentor staff, monitor service metrics across phone, email, and cases, and foster a culture of accountability and continuous

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