Customer Service Team Lead – Hybrid, Growth & Impact

Starling Bank in Cardiff seeks a Customer Service Team Lead to motivate a high-performing team delivering support across phone, email, live chat and social channels. You’ll lead from the front, coaching colleagues and shaping service outcomes with a customer-centric mindset.

The role covers a 6-week shift rotation (7am–8pm, Mon–Sun) with initial full-time office presence, followed by a hybrid split. You’ll drive continuous improvement and ownership to benefit customers and the business.

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