Locations
Barnstaple, Bath, Bournemouth, Bridgwater, Bristol, Camborne, Chippenham, Dorchester, Exeter, Gloucester, Plymouth, Poole, Salisbury, St Austell, Swindon, Taunton, Torquay, Truro, Weston-super-Mare, Weymouth, Yeovil
Region
South West
Closing Date
24-Jul-2026
Business Unit
NPS South West Accr Prog and Structured Interv (2021)
Post Type
Permanent
Job ID
19784
Overview of the job
The Business Manager will operate across multiple functional areas of the business. The job holder provides support to the senior team within their functional business area to assist in the successful service delivery, including making recommendations regarding operational and administrative requirements.
The jobholder will act as an interface between the senior leadership team and teams across the function and internal and external stakeholders on a range of issues.
This is a non‑operational post although the job holder is required to develop an understanding of Probation Service policies and procedures at a regional and national level as well as an understanding of wider Civil Service policies and procedures as relevant.
The jobholder will report directly to the Head or Deputy Head of the functional area and have line management responsibilities for the Diary Manager, Senior Administrative Officers and Case Administrators within their designated functional area.
Summary of responsibilities
The purpose of the role is to provide support to the senior leadership team in the business function. The jobholder will ensure that performance across the function is monitored, that issues are highlighted and opportunities to improve efficiency and effectiveness are proactively pursued.
The job holder will communicate effectively to ensure that the senior leadership team, and others as appropriate, are informed of priority matters and are provided with advice to help them operate effectively.
The job holder acts as a single point of contact within the function for a number of areas – Information Assurance, Business Continuity, and Workforce Planning – with lead responsibility for a portfolio of key areas, such as implementation of new procedures.
The role holder will provide advice, support and signposting to managers and staff across teams in the function and region.
The jobholder will ensure effective management of the estate portfolio within their remit, ensuring compliance with health, safety and fire regulations and escalating to their head of functional area where appropriate. The job holder is also responsible for maintaining a suite of risk assessments and ensuring staff understand their personal responsibilities for health and safety.
The role holder will have financial responsibilities including budget monitoring, procurement and authorising expenditure. The job holder must understand and comply with HMPPS and Civil Service financial policies.
The job holder will also build relationships and liaise with a range of internal and external stakeholders to support partnership working and effective service delivery.
Working arrangements
Hybrid Working arrangements are offered where business need allows. This includes working from the base location, different MoJ sites and/or from home, limited to the UK. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed, agreed and reviewed with the successful candidate.
Standard full‑time working hours are 37 hours per week excluding breaks which are unpaid. Part‑time, flexible and job‑sharing working patterns are considered in accordance with HMPPS’ Flexible Working policy.
Benefits
Annual leave of 25 days on appointment, increasing to 30 days after five years of service, plus public holidays. Leave for part‑time and job‑share posts will be calculated on a pro‑rata basis.
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). CS members invited to transition from PCSPS to LGPS.
Training
The Ministry of Justice offers a wide range of training and development opportunities.
Networks
Employee‑run networks are available to provide advice, support and enable the views of employees from minority groups to be expressed directly to senior management. Networks cover ethnic minority, disability, caring responsibilities, women and LGBTQ+ employees.
Support
- Family Friendly policies such as reduced hours or job share.
- Flexible benefits including voluntary benefits, retail vouchers and discounts.
- Access to Tax Free Childcare and other childcare support.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for screen users.
Eligibility and Nationality Rules
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries with right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have made a valid application for settled or pre‑settled status under the EUSS
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members with accrued right to work in the Civil Service
Qualifications and Experience
NVQ Level 4 in Business Administration or equivalent in a relevant subject (or appropriate practical experience). Proficient in Microsoft Word, Excel, Outlook and PowerPoint.
Required Behavioural Competencies
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
- Managing a Quality Service
Security Checks
DBS Standard
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