Band 3 Medical Secretary – Oncology
The closing date is 27 July 2026
The Oncology Administration team at the Queen Elizabeth Hospital Birmingham is looking for a committed, compassionate and personable individual to join as a Medical Secretary.
This team provides a secretarial service to the Oncologists who work in the renowned Cancer Centre at the QE.
This position will include a mixture of on-site and working from home. The team work flexibly and this position is a permanent contract.
The successful candidate will be well organised and be able to prioritise tasks. They will be proactive in solving problems and queries and will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.
Previous experience working as a Medical Secretary is desirable.
For more information please contact: Lisa Wilson, Oncology Office Manager, Lisa.Wilson2@uhb.nhs.uk or telephone 0121 371 3591.
Main duties of the job
To provide secretarial support to Consultants and their teams with particular responsibility for clinic administration, checking and distributing outsourced clinic letters. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Office Manager.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job responsibilities
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organisational skills
- Team Player
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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