Retail Customer Assistant
Royal Voluntary Service has an opportunity for a Retail Customer Assistant at RVS North Staffs Maternity Royal Stoke University Hospital London Road, ST4 6QG. The role is part‑time, permanent, with a competitive hourly rate of £12.71 (FTE £23,136 per annum).
About the role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the NHS fabric and provide an outstanding range of beverages and healthy food choices. With a friendly team of employees and volunteers, you will help run the busy retail sites at Royal Stoke University Hospital.
Key responsibilities
- Provide friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions, accepting orders and payments.
- Operate the till and cash reconciliation.
- Maintain high cleanliness, health and safety, food hygiene standards.
- Replenish stock and displays and order supplies as required.
- Prepare hot and cold drinks and serve freshly made food.
- Receive and manage deliveries, date‑rotate stock, assist in stock checks.
- Engage with and support volunteers, providing a positive volunteer experience.
- Push loaded trolleys of stock for long distances.
Working hours
15 hours per week: Tuesday 3:30 pm–7:30 pm, Friday 4:00 pm–7:30 pm, Saturday 9:00 am–4:30 pm. Some flexibility may be required. Retail sites are open on weekends and bank holidays. Pay for overtime may be available during busy periods or to cover absence.
Skills and experience
- Previous retail or café experience a plus; training will be provided.
- Outstanding customer service skills and ability to adapt to various customers.
- Excellent communication, organisational and numerical skills.
- Familiarity with email and internet.
- Flexible approach to working hours.
- Enjoy teamwork with employees and volunteers and working independently when needed.
- Proficient literacy and numeracy.
- Knowledge of EPOS/till systems an advantage.
- Experience of general administrative processes.
- Willingness to undertake training and continuing professional development.
Personal attributes
Dependable, meticulous, risk‑averse, collaborative, courteous, supportive, and inclusive, with a passion for public service and a commitment to equality, diversity and inclusion.
Benefits
- Salary of £12.71 per hour (£23,136 per annum).
- 26 days’ holiday pro‑rata plus paid statutory bank holidays.
- Up to 2 days paid volunteer leave per year.
- Ten weeks’ company sick pay after successful probation.
- A great pension scheme.
- Salary death in service benefits (subject to qualification).
- Enhanced family leave schemes.
- Access to an exclusive rewards website with discounts and cashback.
- 24‑hour doctor line; financial support with dental/optical and other therapies.
- Free confidential employee assistance programme with up to six face‑to‑face counselling sessions.
- Extensive online/on‑the‑job training opportunities.
- Flexible working options and opportunities for career development.
- Chance to make a positive, lasting impact on lives, communities and society.
Equal Opportunity
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Application deadline
Closing date: 7 August 2026. HR reserves the right to close early if sufficient applications are received.
If you have the skills and experience to become our Retail Customer Assistant, please apply today.
Other organisations may use titles such as Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.
#J-18808-Ljbffr…