Training Specialist – Collections & Compliance

Paragon Bank is seeking an experienced Development Officer to support the OL&D team by delivering high-quality training for new and existing staff across Collections & Servicing. You will facilitate sessions, provide feedback through role-plays, and observe trainee calls to model best-practice call handling.

The role focuses on developing colleague capability, ensuring compliance with FCA rules, GDPR, and internal policies, while maintaining accurate training records and close collaboration with

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