Senior Secure Start Customer Advocate & Product Educator

Novatech Ltd in the United Kingdom is seeking a Senior Customer Service Advisor to deliver exceptional service within the Secure Start at Fittleworth pathway. You will handle high-volume inbound/outbound calls, educate clients on Hollister & Dansac ostomy products, and guide prescription processing while logging interactions in the CRM.

You will maintain GDPR compliance, keep product knowledge up to date, and support the Clinical Team in resolving patient concerns in a fast-paced environment.

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