Contact Officer
Location: Dorset
Salary: Scale D – Starts at £27,204 rising by yearly increments to a maximum of £29,859 per annum
Vacancy Type: Permanent, Full Time (37 hours per week)
We are welcoming applications for the role of DCM – Contact Officer with Dorset Police based at Bournemouth Police Station (OC).
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
The commencing salary will be Scale D £31,012 to £34,039 per annum, inclusive of a 14% shift allowance, plus the potential to earn up to £2,500 weekend working allowance, which is claimable once you have completed your classroom‑based training and are working your shift pattern.
As a front‑line officer you will receive non‑emergency and emergency calls, and online contacts from members of the public. Your role is to ensure the most appropriate help and support is established, handling every call with empathy while remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Contact Management (DCM) is on making every contact count by “getting it right first time” and ensuring an efficient and effective customer journey while addressing the maximum number of service calls at the first point of contact within a 24‑hour capability.
Prior to your Contact Officer training course, you will work as a triage operator to familiarize yourself with the Contact Centre and types of enquiries. The duration of triage will vary depending on when the next training course starts. Your salary and shift allowance remain as above.
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments to ensure that the most appropriate help and support is established and providing an efficient and reactive response to requests for service.
Please note: No annual leave will be granted during the training course dates, which will be confirmed once you are in force. The course is 12 weeks. Any leave booked prior to joining the force will be honoured. Whilst this role is based at Bournemouth, you may be required to travel to the Winfrith site for training.
Working arrangement: Static‑Worker – limited remote work as you need to work at a specific force premises.
Hours per week: 37 hours. We welcome applications from individuals wishing to work part‑time and will consider flexible working patterns subject to business need.
Hybrid working: office attendance minimum 1 day per week. (Subject to change as per business requirements.)
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