Customer Service & Operations Leader — Drive Excellence

Universal Business Team in Leeds is seeking an experienced Customer Service Manager to lead a growing customer operations function, overseeing a team of eight across the UK and an outsourced operation, ensuring smooth day-to-day running and service excellence.

You will work closely with Sales, Purchasing and Warehouse teams, driving process improvements, coaching staff, and balancing people management with operational oversight in a fast-paced environment to deliver a seamless customer journey.

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