Reports To: Commercial Manager & CEO
Location: London
Contract: Full Time / Permanent
Overview
TJB Super Yachts is seeking a proactive and highly organised Operations Manager to manage the core operational processes, systems and compliance requirements that support the business. Working closely with the Commercial Manager, CEO and Finance Director, the role will ensure the team has the right systems, equipment and processes in place while supporting efficient deal administration, financial planning and the adoption of AI across the business.
Key Responsibilities
Operations & Team Onboarding
· Manage onboarding and offboarding for new starters, including system logins, permissions and access.
· Manage company hardware including laptops, mobile phones and other business equipment, maintaining an accurate asset register.
· Manage company registrations and memberships with relevant industry organisations, including applications, renewals and associated documentation.
· Maintain practical operating procedures and documentation for key internal processes.
Deal & Broker Compliance
· Manage compliance across yacht charter and sales transactions, ensuring required documentation is complete and correctly recorded.
· Coordinate KYC, AML and internal compliance requirements with brokers and relevant third parties.
· Maintain clear and consistent compliance processes across the business.
Systems & Salesforce
· Maintain and administer Salesforce, including user access, data standards, reports, workflows and routine updates.
· Implement system improvements in response to business requirements and support users with day-to-day issues.
· Manage core business software, licences and technology providers.
· Ensure key company systems remain organised, reliable and fit for purpose.
· Segmenting and assigning clients
AI & Process Improvement
· Implement standardised AI tools, systems and working practices across the business.
· Identify opportunities to use AI and automation to improve efficiency and reduce manual administration.
· Support team adoption and training, ensuring approved tools are used consistently.
· Review existing processes and recommend practical operational improvements.
CEO & Executive Support
· Provide day-to-day administrative and operational support to the CEO, helping manage priorities and ad hoc business requirements.
· Coordinate business travel, including flights, accommodation, transfers and itineraries.
· Support diary management, meeting coordination and scheduling where required.
· Assist with preparation and organisation for meetings, events, yacht shows and business trips.
· Manage administrative tasks, documentation and follow-ups on behalf of the CEO.
· Support wider executive projects and business priorities as required.
· Budgeting & Reporting
· Work with the Finance director on company budgeting, forecasting and monitoring of operational expenditure.
· Track key operating costs including technology, subscriptions, memberships, hardware and external providers.
· Produce operational, compliance and systems reporting for senior management as required.
· Support the Commercial Manager, CEO and Finance director with wider operational projects and business priorities.
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