Senior ServiceNow Engineer – Product Manager (GRC)

Job Description

Position: Senior ServiceNow Engineer – Product Manager (GRC)nEmployment Type: PermanentnStart: ASAP (August/September 2026)nLocation: London, UK (Hybrid – 3 days p/w office)nLanguage(s): EnglishnnFocus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. nn nClient – A leading global financial services organisation is seeking an experienced Senior ServiceNow Engineer to join its Enterprise ServiceNow Platform team. nRole – This is an exciting opportunity for a ServiceNow specialist with extensive experience implementing, supporting, and enhancing Governance, Risk & Compliance (GRC) solutions, particularly Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM). Working within a mature ServiceNow environment, you will play a key role in the design, development, governance, and continuous improvement of the ServiceNow platform, ensuring solutions align with best practices, regulatory requirements, and business objectives.nnnKey Responsibilitiesn

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• ServiceNow Platform Engineeringn
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  • Design, develop and enhance enterprise ServiceNow solutions.

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  • Act as the technical Subject Matter Expert (SME) for the ServiceNow platform.

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  • Deliver scalable, secure and maintainable ServiceNow solutions.

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  • Translate business requirements into technical solutions.

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  • Configure and customise ServiceNow using out-of-the-box best practices.

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  • Develop complex workflows, automations and integrations.

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  • Maintain platform performance, stability and governance.

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• Governance, Risk & Compliance (GRC)n
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  • Implement and support ServiceNow Integrated Risk Management (IRM).

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  • Configure and enhance Business Continuity Management (BCM).

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  • Support Third-Party Risk Management (TPRM) capabilities.

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  • Improve governance, compliance and operational resilience.

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  • Ensure platform configuration aligns with regulatory requirements.

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  • Support audit activities and IT Security requirements.

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• Technical Leadershipn
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  • Provide technical governance and architectural guidance.

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  • Review and approve technical designs and platform enhancements.

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  • Mentor junior engineers and offshore development teams.

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  • Lead technical investigations and root cause analysis.

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  • Estimate development effort for enhancements and projects.

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  • Support Agile delivery across multiple workstreams.

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• Platform Optimisationn
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  • Manage ServiceNow platform upgrades.

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  • Improve platform Health Scan scores.

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  • Identify opportunities for automation and process optimisation.

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  • Enhance integrations with enterprise applications.

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  • Promote adoption of new ServiceNow capabilities and platform features.

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  • Deliver measurable improvements in efficiency and operational performance.

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• Documentation & Governancen
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  • Produce technical documentation.

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  • Maintain policies, procedures and technical standards.

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  • Develop operational support documentation.

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  • Create user guides and training materials.

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  • Ensure platform governance and quality standards are maintained.

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n Key Skillsn

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• Minimum 5 years' ServiceNow implementation and support experience

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• Strong experience implementing Integrated Risk Management (IRM)

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• Experience delivering enterprise ServiceNow solutions

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• Experience working in highly regulated environments

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• Experience supporting enterprise-scale ServiceNow platforms

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• Experience working with cross-functional technical teams

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If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.

n Applicants must be UK residents with a valid right to work in the UK.

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