Sales Centre Representative

Sales Centre Representative

Department: Ticketing

Contract: Full‑Time, Permanent (37.5 hours per week)

Location: King Power Stadium, Leicester

About the Role

You will be responsible for delivering an outstanding customer experience while driving ticket sales and supporting key club initiatives.

• Managing inbound and outbound ticket sales for match tickets, season tickets, memberships, and other club products
• Delivering exceptional customer service across phone, email and in‑person interactions
• Identifying opportunities to upsell and maximise revenue with every supporter interaction
• Supporting tele‑sales campaigns and contributing to overall sales performance
• Handling customer enquiries and complaints professionally, ensuring timely resolution or escalation
• Assisting with ticketing schemes such as Cup, Away and Direct Debit schemes
• Maintaining accurate records and completing administrative tasks to a high standard
• Supporting matchday operations and ticket fulfilment processes
• Representing the club at external events when required

About You

We are looking for a confident and driven individual who thrives in a customer‑facing environment and enjoys working as part of a high‑performing team.

Essential Skills & Experience

• Previous experience in a tele‑sales or customer service environment
• Excellent communication skills, with the ability to engage and build rapport quickly
• Strong organisational skills and ability to multitask in a fast‑paced environment
• High level of professionalism, resilience and attention to detail
• Confident using IT systems, including Microsoft Office
• Ability to work all matchdays, including evenings and weekends
• A proactive mindset with the ability to take ownership and work on your own initiative

Desirable

• Interest in football or the sports industry
• Experience working in a ticketing environment
• Familiarity with systems such as SeatGeek or InSite (Fortress)

Benefits

• Competitive salary, pension scheme and life assurance for all permanent employees
• Free onsite parking
• Access to subsidised staff restaurants
• Up to 33 days of annual leave (including bank holidays)

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and adults at risk of harm, and expects all employees and volunteers to share this commitment.

Leicester City Football Club is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

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