Job Title
Customer Service Administrator
Location
Bridgwater, Somerset
Salary
£30,170 PA
Hours
Monday – Friday
Benefits
- 22 days annual leave plus Bank Holidays
- Free parking
- Cycle to Work scheme
- Company Pension (4% employer / 5% employee)
- Supportive and collaborative team
- Forward‑thinking and rapidly growing business
Overview
We are looking for a highly organised and motivated Customer Service Administrator to join a dynamic, well‑established manufacturing business in Bridgwater. This is a fantastic opportunity to become a key member of the Commercial team, where you will play an integral role in delivering a seamless customer experience. In this position, you will take ownership of the end‑to‑end order process, acting as a central point of contact from the initial customer enquiry through to order completion and follow‑up. You will work collaboratively with internal teams, including planning and production, to coordinate every stage of the process, ensuring products are prepared and dispatched accurately, on time, and in full. This role is ideal for someone who thrives in a fast‑paced environment, enjoys building strong working relationships, and takes pride in delivering exceptional service and attention to detail.
Main Responsibilities
- Process all customer orders accurately and on time, with full customer requirements and details
- Maintain professional and effective communication with all customers by telephone, e‑mail, letter, and face‑to‑face at all stages from order placement through to order delivery
- Keep accurate records of discussions or correspondence with customers
- Accurately maintain customer price lists and documentation
- Support the Sales team by providing customer‑requested information, including preparation and dispatch of samples
- Resolve customer service issues, or escalations to the correct level or appropriate contact
- Answer telephones and barrier‑access lines
- Assist the accounts team with invoice queries
- Carry out other appropriate ad‑hoc duties as and when required
Key Skills
- Strong customer service, preferably in a manufacturing background
- Excellent attention to detail in a demanding environment with ability to react to changing demands and priorities
- Self‑disciplined with excellent time management and organisational skills
- Able to coordinate a number of priorities with positive outcomes
- Good team player, with flexible approach and ability to work with multiple stakeholders
- Excellent communication skills, both written and verbal
- Engaging, tactful, professional and able to drive results forward with minimum supervision
- Resilient to changing customer demands
Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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