Hybrid Customer Experience Advisor | Multi-Channel Support

The British Business Bank – Start Up Loans (SUL) team seeks a Customer Service Advisor in London with hybrid working. You will support applicants and Business Support Partners throughout their journey with SUL, delivering a positive customer experience across a multi-channel contact centre.

You will respond to enquiries professionally via telephone, email, webchat and administrative tasks, while maintaining accuracy, quality, and timely responses to meet SLAs and personal targets.

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