Supervisor & Cover Duty Manager

Job Summary

We are seeking a Supervisor & Cover Duty Manager to help lead our visitor service team at our new Troubadour Canary Wharf Theatre. This is a part-time position, contracted to a minimum of 20hrs per week.

Job Description

STAFF MANAGEMENT

• Lead and motivate a team of Front of House/Bar Hosts to actively engage with guests, always ensuring brilliant visitor experience.
• Lead in maintaining an immaculate presentation of public areas.
• Assist the Front of House and Bar Managers with the recruitment, training, management and appraisal of Hosts.
• Have a well-informed knowledge of upcoming shows and events, bar menus and policies and procedures.
• Create staff briefing sheets and rotas, reporting sickness/lateness and absence as required as well as confirming staff attendance.

FRONT OF HOUSE

• Oversee all aspects of the Front of House operations during performances/events.
• Liaise with Security throughout the building as required.
• Ensure an efficient resolution to all visitor and staff feedback and reporting to Venue Management.
• Assist customers with additional access requirements .
• Assist with any additional Front of House administrative tasks as required.
• Maintain an organised Merchandise counter and stock room and support the development of Merchandise sales and promotions.

BAR

• Oversee all aspects of the Bar operation during performances/events/general service.
• Motivate staff in delivering excellent visitor experience at all times.
• Shift planning effectively to ensure all staff are happy and enthusiastic about work.
• Maintain good H&S / HACCP practices, including working environments, licensing and food handling as well as staff training.
• Ensure correct stock management processes are constantly followed by the team.
• Assist in preparing, serving and cleaning food and drink, maintaining consistency and quality.

HEALTH & SAFETY

• To understand and be able to implement Troubadour Theatre’s health and safety policies, including emergency and evacuation procedures, and be confident in the execution of these procedures.
• Lead staff in all aspects of safety, emergency and evacuation procedures as required.

Job Requirements

REQUIRED:

• Experience in managing and developing teams in a busy customer services environments, exceeding customer expectations.
• Ability to work under pressure and stay calm as well as prioritise tasks and using initiative.
• Excellent presentation skills and ability to speak to large groups.
• The ability to work flexible shifts, weekends and late evenings on a consistent reliable basis.
• Good, clear verbal communication skills with a confident ability to engage with both individuals and groups.
• Accuracy and attention to detail.
• Excellent timekeeping skills.
• Over 18 years old.

DESIRABLE:

• Valid First Aid qualification.
• H&S qualification.
• Previous experience of a similar role in an arts organisation.
• Interest in theatre & the arts.

• Job Title: Supervisor & Cover Duty Manager

Applications will close on Sunday 9th August 2026.

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