Technical Support Consultant in Bristol

Technical Support ConsultantUp to £50,000 | Bristol | Hybrid

Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.

This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.

This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.

What you’ll be doing

• Providing technical support for software applications via phone, email and Microsoft Teams
• Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
• Troubleshooting application issues and resolving problems where possible
• Escalating more complex issues to internal technical specialists when required
• Supporting user administration, including password resets and account management
• Working closely with clients to provide guidance and effective resolutions
• Producing and maintaining support documentation and knowledge articles
• Collaborating with colleagues to improve processes and share knowledge
• Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs
• Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate

What you’ll bring

Essential

• Previous experience within Application Support, Technical Support or IT Support
• Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position
• Understanding of the end-to-end pensioner payroll lifecycle
• Experience working with ticketing systems and managing incidents
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills

Desirable

• SQL knowledge
• Active Directory
• Microsoft Office 365
• Windows Server
• JIRA
• Confluence

What’s on offer

• Salary up to £50,000 depending on experience
• Hybrid working
• Structured training and ongoing development
• Supportive and collaborative team environment
• Opportunity to develop within a specialist software business

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