Client Operations Director – Cash Management & AI

Lloyds Bank plc is seeking a Client Services Director – Gem on a 12-month fixed term contract in Birmingham. The role is hybrid, full-time, with a competitive salary and extensive leadership scope across onboarding, servicing and payments management.

You will lead large, multi-disciplinary teams, drive strategic priorities, and deliver data-driven improvements to client experience, efficiency and risk controls. The role focuses on transforming operations with automation and AI-enabled solutions.

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