Patient Representative – Clinics – Full Time – Days

Department: Cape Fear Valley Pediatric Care – Lillington

Facility: Premiere Pediatrics Lillington

Location: Lillington, North Carolina

Job Family: Clinics – Outpatient

Work Shift: Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non‑medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow‑up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co‑payment on outpatient accounts; document receipts; prepare cash report at day’s end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD‑10 and CPT‑4 coding patient activity information, procedures into data processing system daily
• Transcribe all non‑medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assist in tracking supply inventory. Notify Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assist as required in non‑invasive medical procedures or as security observer
• As possible, know where administrative/medical staff can be located and direct emergency messages
• Other duties as assigned

Minimum Qualifications

Education and Formal Training

• High school diploma or equivalent required

Work Experience

• 1 year of clerical experience required
• 1 year of medical business office or significant public contact preferred

Knowledge, Skills, and Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• PC skills preferred
• Type 45‑55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Knowledge of ICD‑10 and CPT‑4 coding for Part B billables preferred

Physical Requirements

• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

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