We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city.
To help us achieve that, we are looking for a Box Office Manager to join our Arts & Music team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours
35 Hours per week. Working in the live event industry requires attendance in the evening and/or weekends occasionally to support the box office operation.
Contract type
Permanent.
Location
City-wide, with your main base at the Glasgow Royal Concert Hall.
What you’ll do
As Box Office Manager, you’ll be a part of an established team, reporting to the Business Development Manager (Box Office). You’ll play an essential role in leading the box office team, driving sales, and delivering customer service excellence.
Your work will make a visible and lasting difference. This could be:
- Supporting our communities
- Creating cultural experiences
- Or working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
- Demonstrable operational and team manager experience in a box office or comparable online/telephone/in-person sales.
- Significant ticket system management for high profile venues and/or events.
- Confident decision-maker with excellent people skills & experience of successful client account management
- Strong customer focus and commitment to delivering and motivating their team to deliver customer service excellence in a live event environment.
- Accuracy in handling cash, credit transactions, gift voucher reconciliation, operational auditing, and reporting.
- Knowledge and understanding of data protection legislation.
- Maintaining an awareness of existing and new legislation affecting the sector including PCI DSS Compliance.
- Strong skills in Excel, Word, Outlook both in reporting and presentation.
- Pro‑active, self‑reliant, calm under pressure with attention to detail.
What we offer
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full‑time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle‑to‑work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development, and career progression.
What’s next.
To get started, complete our short application form. In this, you’ll fill out:
- Work history
- Qualifications/training
- Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
The closing date for this job is 11.59pm on Sunday 26 July.
Interviews are provisionally scheduled for week commencing Monday 17 August.
Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity, and Inclusion here: https://www.glasgow.gov.uk/jobevaluation.
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment, and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgow.gov.uk/jobevaluation.
We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.
Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.
We’re excited to hear from you. Let’s shape a great Glasgow life — together.
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