IT Service Desk Analyst: 1st-Line Support & SLA Focus

Intuition IT Solutions Ltd. is seeking an IT Service Desk professional in Chester to join our shift-based operations. You will handle support requests, perform 1st line troubleshooting, and promptly allocate calls following established procedures.

You will log incidents, classify issues, monitor queues, and coordinate tickets across teams to ensure SLA adherence and high customer satisfaction. Fluency in English and German is essential.

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