At BCHA, we believe everyone deserves a safe place to call home. We support individuals and families across the South of England who are facing homelessness, social exclusion, or housing challenges, helping them build stability, independence and brighter futures.
Position
As a Housing Concierge, you will be a visible and reassuring presence within the hostel, supporting residents, visitors and colleagues while helping to maintain the safety and security of the building. You will work closely with Housing Officers and Support Workers, responding to customer enquiries, carrying out welfare and safety checks, monitoring communal areas and reporting any concerns.
What We’re Looking For
- Excellent communication and customer service skills.
- Ability to remain calm and professional in challenging situations.
- Capability to work independently and use initiative.
- Understanding of safeguarding and professional boundaries.
- Good IT skills and ability to maintain accurate records.
- Availability to work a rolling shift pattern including evenings and weekends.
Experience within supported housing, homelessness services, residential settings or other customer‑facing environments would be advantageous but is not essential.
Why Join BCHA?
At BCHA, you’ll be part of a supportive team making a real difference to people’s lives. Every shift is an opportunity to help create a safe environment, support vulnerable individuals and contribute to positive housing outcomes within the local community.
Apply Today
If you’re passionate about helping people, enjoy working in a varied environment and want to be part of an organisation that changes lives, we’d love to hear from you.
BCHA Safer Recruitment
Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people from obtaining employment with BCHA, and we will ensure all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 18/07/2026
Welcome week: 10/08/2026
Requirements
Working Pattern
23 hours per week over a 3‑week rolling rota
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