Service Delivery Manager
40 hours per week | UK Hydrographic Office, Taunton
Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference?
We’re currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation.
What you’ll be doing
As a Service Delivery Manager, you’ll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You’ll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction.
Responsibilities
- Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
- Managing resources, labour, and budgets efficiently
- Monitoring service standards and identifying opportunities for improvement
- Overseeing third‑party suppliers to ensure compliance with SLAs
- Championing health, safety, and compliance across all operations
- Driving employee engagement and team development
What we’re looking for
Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service.
You should have:
- Proven experience in a management role within the Soft FM industry
- Strong leadership and organisational skills
- Financial and commercial acumen
- Excellent communication and interpersonal abilities
- A hands‑on, proactive approach and a “can‑do” attitude
- Strong computer and administrative skills
- A passion for food and service excellence
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