Customer Experience Advisor | Retail Banking | Glasgow
Santander is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to help people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.
THE DIFFERENCE YOU MAKE
Santander is looking for a Customer Experience Advisor based at Glasgow Byres Road Branch, working on a rota’s basis Monday to Saturday, between am & pm.
As a Customer Experience Advisor you will be the friendly face and voice of Santander, listening and solving problems. You will handle cash transactions, assist with technology in the banking hall, manage phone interactions, and protect customers against fraud and scams.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
What you’ll bring
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony roles (Required).
- Able to communicate effectively to understand customer needs (Required).
- A real desire to go above‑and‑beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change with business needs and priorities (Preferred).
Salary & Benefits
- Salary range: £(min) – £(max) GBP per annum (depending on experience).
- Annual salary based on a standard 40‑hour working week.
- Annual cash allowance.
- Days of holiday plus bank holidays, with option to purchase.
- Voluntary healthcare benefits at discounted rates.
- Company pension contribution up to (X)% of salary.
- Life assurance and critical illness cover.
- Share plan participation.
- Employee product discounts.
- Well‑being programmes and access to health partners.
- Enhanced family leave and childcare options.
- Volunteer opportunities.
- Global career growth.
Equal Opportunity
We are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation.
All candidates must have the right to work in the UK to commence employment with Santander.
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