Retail Supervisor
Every day is different in our retail team. From opening the store and receiving deliveries to supporting customers with their lunch‑time choices and helping the team deliver great service, you’ll be an essential part of keeping our store running smoothly.
As a Retail Supervisor you’ll lead shifts, support and motivate colleagues, and help create a welcoming experience for students, staff, and visitors. You’ll be hands‑on, organised, and ready to get involved wherever you’re needed.
Key Responsibilities
- Leading and supporting the team during busy shifts
- Delegating tasks and solving problems quickly
- Ensuring excellent customer service and a well‑presented store
- Maintaining food safety, stock rotation, and store standards
- Supporting opening and closing procedures
- Handling customer queries, including allergen‑related questions
About You
We’re looking for someone who enjoys working in a fast‑paced environment and takes pride in delivering great service.
You’ll Have
- Experience supervising or supporting a team in retail, hospitality, or a customer‑focused role
- A positive attitude and the ability to motivate others
- Strong organisation skills and the ability to prioritise tasks
- Confidence dealing with customers and solving problems
- Good attention to detail and a commitment to safe working practices
If you enjoy keeping busy, working with people, and making every shift a success, we’d love to hear from you.
Employment Details
This is a full‑time, permanent position working 36.5 hours per week.
For an informal discussion about the role, please contact James Jeffery, Retail Operations Manager, at jj644@bath.ac.uk. Please note that applications must be submitted through the University’s official website.
Diversity and Inclusion
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
Benefits
- Generous annual leave allowance with an additional 5 discretionary days
- Generous employer contributory pension scheme
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits including discounted postgraduate tuition and language courses, and a wide range of personal and professional development opportunities such as apprenticeships and LinkedIn Learning
- Local discounts, including free entry to the Holburne Museum in Bath
- A family‑friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and interest‑free loan to help with some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
Well‑being Resources
- Staff support groups and networks
- A network of Staff Wellbeing Champions
- A suite of tools, resources and frameworks that enable you to be at your best and thrive
Terms and Conditions of Employment
Right to work in the UK: we do not assess immigration or right‑to‑work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right‑to‑work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: we are constantly seeking to reduce unconscious bias in the assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
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