Service Delivery Manager – Gas
Ely
£46,012 – £48,434 per year
40 hours per week, Monday to Friday
We have an opportunity for a Service Delivery Manager – Gas, to join our team based in Ely. The Service Delivery Manager (SDM) will sit within the Gas Operations function and report directly to the East Gas Operations Manager. The role forms part of the East regional leadership team and works closely with Engineers, Gas Works Coordinators, Planners, Administration teams, Performance Managers, and the wider National Compliance and Operations teams.
The SDM is not a lone‑working role and will be responsible for leading a team of directly employed Gas Engineers across the East region whilst working collaboratively with internal support functions to deliver compliant, efficient, and customer‑focused services. The team is responsible for delivering domestic gas servicing, repairs, installations, safety inspections, compliance‑related works, and supporting wider operational objectives across the region.
Responsibilities
- Managing a team of gas engineers carrying out services, repairs and installations
- Managing the delivery of all works on behalf of Property Services to support performance delivery and compliance
- Ensuring the effective service delivery of quality maintenance services to our customers from our field‑based engineers, to ensure that the correct level of suitably trained and experienced resources are available/on‑site
- Managing the recruitment, performance and development of quality field based engineers to ensure that the required skilled engineers are available to fulfil contract and service specifications
- Providing technical support to the field‑based engineers and assisting in improving business efficiency without compromising compliance
- Managing the coordination, communication and maintenance of relationships with internal and external customers
Qualifications
- Full qualification (or undertaking) in one of: CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented – G3 Certificate, Water Regulations (WRAS). Original certification must be presented; copies and CSCS cards are not accepted.
- Previous experience managing a team of gas engineers
- Working knowledge of Health and Safety and building safety legislation
- Ability to use and update computerised systems (including PDA) for work scheduling
- Full valid UK driving licence to operate a company vehicle
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £46,012 per annum (rising to £48,434 per annum after 12 months, subject to satisfactory performance)
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