£13.89 per hour & Sales-Based Bonus30 hours per week, with up to 10 hours overtime available, subject to business needs.
Job Purpose
You will play a key role in the success of your store by collaborating with in-store colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. You will help maximize the sales and market share of AkzoNobel products and accessories in your store, and carry out customer deliveries to homes and businesses.
This is a 30hr per week role, with the opportunity for up to 10 additional overtime hours per week, subject to business needs. You need to be available to work shifts between 7am and 5pm Monday‑Friday, and the occasional Saturday morning (8am–12pm) when required.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalized proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store’s monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Valid driving licence.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organized & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What We Offer at Dulux Decorating Centres
- Great Company pension.
- Income protection.
- Employee Assistance Programme.
- Employee Life Assurance.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more.
Equal Opportunity Statement
We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best selves. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our unconscious bias to ensure our TA and hiring managers are mindful and take corrective actions when applicable. All qualified applicants receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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